Type of Visit: Non-Emergency New Patient Visit
Section 1: Maximizing Treatment Plan Case Acceptance
Your High Standards of Care Reward You Financially
The applying of standards of care also financially rewards the dental office for adhering to a higher and more complete level of care. Ironically, sometimes it is because there are additional fees related to higher and more complete levels of care that practitioners shy away from presenting them to patients. They are afraid of seeming money motivated, and of patient rejection. And if the dentist does provide added services, they hesitate to charge for them if they are not covered by insurance plans.
Not charging a patient for a higher level of care is the dental owner’s prerogative. But it should be for the right reason, and should not always be the dentist’s first reaction. More importantly, the dentist should never subtract the higher, or added care, from the written treatment plan. It is important that the patient understand every procedure you are undertaking, whether you charge for it or not. In fact, it will be a trust builder and help you achieve overall greater case acceptance if you show you are not charging for certain procedures. But the patient must know the added free value and benefit they are getting.
Again, staying with your pre-determined Standard of Care treatment procedures will protect you from any claim of insufficient treatment and care. You stay with your Standard whether or not you charge for it.
After all your hard work, don’t you deserve to be compensated for everything you do?
Help Dentistry Guide Insurance, not Vice Versa
Interestingly, as dental offices show charges for certain procedures, and as they bill insurance companies, an increasing number of heretofore non-reimbursable billing codes are, in fact, now being reimbursed by insurance companies. Fittingly, in these cases, the dental community, not the insurance companies, have standardized certain care procedures. And faced with ever increasing pressure to ensure patient safety and care, the insurance companies have had to capitulate and begin paying. Irrigation charges, fluoride charges, posterior composites, and even oral hygiene instruction charges are a few examples now beginning to be reimbursed by some insurances. So, another benefit to the dental community of consistently using a set standard of procedures, and in this case, showing a charge and billing for them, can be added to the reasons for establishing and adhering to a set Standard of Care for all dental situations.
For cash patients, or patients whose insurances are not currently paying for certain procedures, the dental office will use their discretion as to when, where, why, and how much, those procedures are actually charged to the patient. (Remember, they will always show on the treatment plan, with or without a fee.)
The best way to ensure that you are always adhering to your standard of care is to write out your procedures for most dental treatment opportunities in advance.
For now, don’t be concerned with fees or insurance coverages for any treatment. This will be addressed in detail later (Insurance and Billing Section). As you delineate your procedures, find the American Dental Association (ADA) procedural code for them. These codes will be important because: a) the Dental Association recognizes them as an approved course of care, and b) you will utilize the Codes to determine financial reimbursements.
Codes are constantly changing. Insurance companies manipulate the codes in their individual contracts, all for the purpose of maximizing their profitability, of course. The following codes are in effect as of 2014. Again, do not be overly concerned with the insurance companies inclusion or exclusion of certain codes at this time. There will be a detailed explanation of that topic under the Dentistry Simplified section: Insurance Billing Chapter of Insurance Section. Refer to: Samples of Procedures Organized into Standards of Care. The applicable ADA code is shown next to it. Each dentist may have particular procedures they add or subtract from the examples shown. However, as you learn in the Insurance and Billing Section, there are dental practices right now performing, charging, billing, collecting, and perhaps setting the next level of Standards of Care by using just these very procedures and codes. And, they are being financially rewarded for it.
The following Standards of Care are samples for frequently recommended dental procedures. As stated, you and your team must agree on what the Standards will be for your practice. Once determined, you will always perform every procedure for every patient who requires that particular treatment. Always perform, describe, and list every one of the procedures within the treatment, whether you charge for it or not.
Samples of Procedures Organized into Standards of Care
Type of Visit: Non-Emergency New Patient Visit
Recommended Procedures to be Included in the Standard of Care:
Description
| Office Visit: | ADA Code: 4941 |
| Complete Examination: | ADA Code: 0150 |
| Full Mouth X-rays: | ADA Code: 0210 |
| Intra-Oral Photographs: | ADA Code: 0350 |
| Dispense Medicament (if perio next visit): | ADA Code: 9630 |
Patient Oriented Verbiage that Describes the Features of Each Procedure
Office Visit: This will not be a charged procedure except for certain types of insurances. For those insurances (see below) patients are told that “this procedure includes all the operatory set-up, aesepsis preparation, supplies, and diagnostic preparation.”
Complete Examination: “This includes an Oral Cancer Examination, a check of all the Soft Tissues in the Mouth for any abnormalities, checking the Tempro Mandibular Joint, taking a Bite Registration for Proper Occlusion, Checking for Periodontal Disease.”
Full Mouth X-Rays: “This is a legal requirement since full dental records are filed, and a possible source of identification of the patient. For the Doctor, they show 70% of the potential problems inside the teeth. A doctor can not proceed without seeing what is going on inside the teeth.”
Intra-Oral Photographs: “These photographs show the 30% of the teeth that Full Mouth X-Rays do not show. Things like Occlusal Decay, Fractured Cusps, Small Cracks in Teeth. They are also necessary for the Insurance Companies to document there really is a problem. Without them, there may be no insurance coverage.”
Dispensing of Medicaments: “Because periodontal root planing has been recommended, a medicament such as Chlorahexadrine or Peridex acts as a Disclosing Agent, showing precisely where tooth brushing is missing. More so, the Medicament will reduce the sensitivity during root planing, and reduce any bleeding which may occur.”
Type of Visit: Emergency, or “Limited” Visit
Recommended Procedures to be Included in the Standard of Care:
Description
| Office Visit: | ADA Code: 4941 |
| Limited Exam: | ADA Code: 0140 |
| (2) PA x-ray: | ADA Code: 0220 |
| Bite-wing x-ray: | ADA Code: 0270 |
If perio, or surface unclear:
| Irrigation: | ADA Code: 9630 | |
| If prognosis is for extraction: | ADA Code: 7210 (7559 if Bony Ext.) | |
| If prognosis is for endo; Open and Med: | ADA Code: 3330 + 3999 | |
| If there is a need for Curette: | ADA Code: 4341 | |
| Prescription for patient if needed: | ADA Code: N/A |
Patient Oriented Verbiage that Describes the Features of Each Procedure
Office Visit: Refer to the New Patient Exam for explanation
Limited Exam: Patients are informed that this does not take the place of a full, complete new patient exam, but does allow the doctor to evaluate and begin a course of action to address whatever symptom is causing the “emergency.”
(2) PA x-rays: Patients are informed that these limited ex-rays only expose the problem area for the doctor. The patient must understand that until a full—complete—exam and ex-rays can be performed at a later date, the doctor can take no responsibility for the patient’s overall dental health.
Bite-wing x-rays: Same discussion as above, but show different view of the teeth.
Irrigation and Currette: Patient told they have an infection. It requires removing the infection, then washing it out so the area is clean.
Open and Med: The patient is informed that the there is an infection of the root nerves in the tooth. This office will open up passages around those nerves so we can medicate and numb the discomfort. This is a temporary measure. The tooth needs a root canal which they are being referred to, and afterwards will need further protection by placing a hard surface restoration to protect it, which can be done at this office.
Extraction: The patient may elect to have the tooth extracted. Many do so to try to save money on restoring it. We need to deliver strong arguments to all patients that keeping every tooth is important. This will require a patient oriented discussion of the functions and roles the teeth have. This would include a discussion of all the possible effects that could occur if a tooth is extracted, including digestive implications, cosmetic issues, allowing movement and drift of other teeth and causing even more severe issues.
“In-Office” Codes
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